Last Updated: April 2026 · Effective: April 2026
1 About Us & Scope of This Policy
This Privacy Policy is issued by MKC Cleaning Services LLC ("MKC", "we", "us", "our"), a professional cleaning services company operating across the United Arab Emirates.
This policy applies to all personal data collected through our website mkccleaningservices.com, mobile-optimised pages, booking forms, WhatsApp communications, telephone calls, and any other interaction you have with MKC Cleaning Services.
By using our website, submitting a booking, or contacting us in any way, you acknowledge that you have read, understood and agreed to this Privacy Policy in full. If you do not agree, please discontinue using our services.
We are committed to protecting your privacy in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and all applicable UAE regulations.
2 Information We Collect
We collect the following categories of information when you interact with us:
A. Information You Provide Directly:
- Full name
- Phone number (mobile & WhatsApp)
- Email address
- Full service address (building, apartment, area, emirate)
- Preferred cleaning date and time
- Special instructions or home access details
- Payment information (processed securely via third-party gateway)
- Reviews and feedback you submit voluntarily
B. Information Collected Automatically:
- IP address and device type
- Browser type and version
- Pages visited and time spent on site
- Referring website / traffic source
- Geographic location (emirate level only)
- Booking history and service preferences stored locally on your device
C. Information from Third Parties:
- Social media profile data if you contact us via Instagram, Facebook or TikTok
- Payment verification data from our payment gateway provider
3 How We Use Your Information
MKC Cleaning Services uses your personal data for the following purposes:
- Processing and confirming your service bookings
- Assigning our cleaning staff to your location
- Contacting you to confirm, remind or reschedule bookings
- Processing payments and issuing receipts
- Sending service updates and confirmations via WhatsApp or SMS
- Responding to your enquiries and complaints
- Improving our website, services and customer experience
- Fraud prevention and security monitoring
- Legal compliance and dispute resolution
- Internal analytics and business reporting
- Marketing communications (see Section 4)
We will only use your data for purposes that are compatible with why it was originally collected. We do not sell your personal data to any third party under any circumstances.
4 Marketing Communications
By submitting a booking or enquiry through our website or WhatsApp, you consent to receiving service-related communications and promotional messages from MKC Cleaning Services, including:
- Special offers, discounts and seasonal promotions
- Service reminders and booking confirmations
- New service announcements
- Customer satisfaction surveys
These communications may be sent via WhatsApp, SMS, or email. You may opt out at any time by replying "STOP" to any message or by contacting us directly at info@mkccleaningservices.com. Opting out of marketing will not affect service-critical communications related to your booked appointments.
Please note: We may continue to contact you regarding your existing or past bookings, invoices, or legal obligations even if you opt out of general marketing communications.
5 Data Sharing & Disclosure
We do not sell, rent or trade your personal data. However, we may share your information in the following limited circumstances:
- Our Cleaning Staff: Your name, address, contact number and service details are shared with assigned cleaning professionals to deliver your booking.
- Payment Gateway Providers: Payment details are processed by licensed third-party gateways. We do not store card numbers or banking data.
- Service Providers: Third-party tools used for SMS, WhatsApp messaging, or analytics may process limited data on our behalf under strict confidentiality agreements.
- Legal Requirements: We may disclose your data if required by UAE law, court order, government authority, or to protect the rights, property and safety of MKC Cleaning Services, our customers or the public.
- Business Transfer: In the event of a merger, acquisition or sale of assets, customer data may be transferred to the successor entity with prior notice where required by law.
Any third parties receiving your data are bound by confidentiality obligations and are prohibited from using your data for any purpose other than delivering services on our behalf.
6 Payment Data & Security
All online payment transactions are processed through PCI-DSS compliant third-party payment gateways licensed to operate in the UAE. MKC Cleaning Services does not collect, store or have access to your full credit card, debit card or bank account numbers.
- Payment pages are hosted on the gateway's secure servers with SSL/TLS encryption
- Only transaction reference numbers and payment status are stored in our records
- All transactions are denominated in UAE Dirhams (AED) only
While we implement commercially reasonable security measures to protect your data, no method of transmission over the internet or electronic storage is 100% secure. MKC Cleaning Services shall not be liable for any unauthorised access, breach or loss of data beyond what is required under applicable UAE law.
Important: MKC Cleaning Services will never ask you for your card details, PIN, OTP or banking password via WhatsApp, phone or email. If you receive such a request, please report it immediately.
7 Data Retention
We retain your personal data for as long as is necessary for the purposes described in this policy, including:
- Booking records: Retained for a minimum of 7 years for legal, tax and accounting compliance under UAE Commercial Companies Law
- Customer contact data: Retained for the duration of our business relationship and up to 3 years after your last interaction
- Payment records: Retained as required by UAE financial regulations
- Reviews and feedback: Retained indefinitely for business improvement purposes unless removal is specifically requested and verified
MKC Cleaning Services reserves the right to retain anonymised or aggregated data indefinitely for statistical and business analysis purposes. Such data cannot be used to identify you personally.
8 Your Rights
Subject to applicable UAE law, you have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you
- Right to Correction: Request correction of inaccurate or incomplete data
- Right to Object: Object to processing for direct marketing purposes
- Right to Withdrawal of Consent: Withdraw consent where processing is based on consent
Limitations: The right to erasure ("right to be forgotten") may be limited where we are legally required to retain your data (e.g., for tax, regulatory or legal obligations). Requests for erasure of data required for ongoing legal or contractual purposes will be declined. MKC Cleaning Services reserves the right to verify your identity before acting on any data rights request.
To exercise any of your rights, please contact us in writing at info@mkccleaningservices.com. We will respond within 30 days of receiving a verified request.
9 Cookies & Analytics
Our website uses cookies and similar technologies to enhance your browsing experience and analyse website traffic. These include:
- Essential cookies: Required for the website to function (e.g., session state, booking form data)
- Analytics cookies: Used to understand how visitors use our site (e.g., page views, time on site)
- LocalStorage: We use browser localStorage to remember your previous bookings and preferences for your convenience — this data never leaves your device
By continuing to use our website, you consent to our use of cookies as described above. You may disable cookies through your browser settings; however, this may affect certain website functionality.
10 Limitation of Liability
To the maximum extent permitted by UAE law, MKC Cleaning Services shall not be liable for:
- Any indirect, incidental, consequential or punitive damages arising from your use of our website or services
- Data loss resulting from circumstances beyond our reasonable control, including cyberattacks, force majeure events or third-party system failures
- The privacy practices of third-party websites linked from our website — we are not responsible for their content or policies
- Misuse of your data by you or by any third party acting on your behalf or using your account credentials
Our total liability to you in connection with this Privacy Policy shall not exceed the amount paid by you for the most recent cleaning service booked through our website.
11 Governing Law & Jurisdiction
This Privacy Policy is governed by and construed in accordance with the laws of the United Arab Emirates, including the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection.
Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE. By using our website and services, you irrevocably submit to this jurisdiction.
12 Changes to This Policy
MKC Cleaning Services reserves the right to update, modify or replace this Privacy Policy at any time without prior notice. The "Last Updated" date at the top of this page will reflect the most recent changes.
Your continued use of our website or services after any changes to this policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically. We are not obligated to notify you of minor updates or clarifications.
13 Contact Us
For any privacy-related questions, requests or complaints, please contact us:
- Email: info@mkccleaningservices.com
- WhatsApp: +971 XX XXX XXXX
- Website: mkccleaningservices.com
- Operating Hours: Mon–Sat 8:00 AM – 8:00 PM | Sun 9:00 AM – 6:00 PM